We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we accept returns under the following conditions:

• Items must be returned within 30 days of the purchase date.

• Products must be in unused, original condition with all tags and packaging intact.

• Proof of purchase is required for all returns.

• Refunds will be issued to the original payment method within 7-10 business days after receiving the return.

• Shipping costs are non-refundable unless the return is due to our error or a defective product.

• Certain items, such as final sale, custom, or personalized products, may not be eligible for return.

• If the items are custom-made, we cannot accept a return unless the item arrived in damaged condition. If you received a damaged package, please provide documentation through our email for assistance.

To initiate a return, please contact our customer service at info@riochen.com

By using our website and purchasing from our store, you agree to the following terms:

• Order Processing: We process orders within 3-5 business days. Shipping times vary depending on your location and selected shipping method.

• Product Availability: We strive to keep our inventory updated, but if an item becomes unavailable after you place an order, we will notify you and provide a refund or alternative option.

• Pricing & Payment: All prices are listed in US Dollars. We accept major credit cards, PayPal, and other available payment methods. Prices are subject to change without notice.

• Intellectual Property: All content, logos, images, and designs on our website are the property of rio chen studio and may not be copied or used without permission.

• Limitation of Liability: We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.

• Hand-Made Products: All items are hand-made and therefore take up to 4-8 weeks (depending on the items you chose).

For any questions regarding these terms, please contact us at info@riochen.com

We respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

• Information We Collect: When you visit our store or make a purchase, we may collect personal details such as your name, email, shipping address, and payment information.

• How We Use Your Information: We use your data to process orders, improve our services, and communicate with you regarding promotions and updates (if you opt in).

• Data Protection: We implement security measures to protect your information from unauthorized access, disclosure, or misuse.

• Third-Party Services: We do not sell, trade, or share your personal information with third parties, except as necessary for payment processing, shipping, and compliance with legal obligations.

• Cookies: Our website may use cookies to enhance user experience and analyze traffic. You can disable cookies through your browser settings.

• Your Rights: You have the right to request access, correction, or deletion of your personal information. To make such a request, please contact us at info@riochen.com

By using our website, you agree to the collection and use of your information as outlined in this Privacy Policy.